frequently asked questions

How can I contact customer support?
Contact us at [email protected] with your questions or concerns. Current wait time: about 2 hour(s)
What are your gifts made of?
Our items are made of 14K White Gold Finish or 18K Yellow Gold Finish. We are proud to create jewelry that does not fade or wear down over time. Handmade with love and ethically sourced metals and crystals.
Where are your products made?
Our products are crafted with love in the United States.
Speed for gifts

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA– Within 4-8 business days
  • Canada – Within 5-15 business days
  • Western Europe – Within 5-15 business days
  • Australia/NZ – Within 5-15 business days
  • Rest of the World – Within 7-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

What's your return / refund policy?

We hope you’ll love the item you purchased. If there’s any concerns about it or you are thinking of returning it, please contact our support team: [email protected] for assistance, explaining your reasons for wanting to return it.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.